What is our returns policy?
Returns are accepted with our 100% money back guarantee. If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt. Returned items should be unused and must be returned in original packaging, unopened with any enclosed documentation.
We are not able to offer a refund for PERSONALISED products though you are free to change your mind within 48 hours and receive a full refund for any PERSONALISED PORTRAITS/CARDS/ARTWORK or PERSONALISED ITEMS. This does not include any artwork where you have only decided on the colour of the foil. Please feel free to drop us a line if you need anymore information.
You have the option to waive the 48 hour cancelation period and have you print dispatched in 3-5 working days instead of 5-7 working days
*During busy periods the dispatch time may take longer
In the rare instance that your print does not arrive once dispatched by Royal Mail we will offer to resend the print or a refund once the parcel has been declared missing by Royal Mail.
Shipping - Free Worldwid Shipping on any purchase over £25
We will be using Royal Mail Tracked 48 during the Christmas period for our UK orders.
UK orders under £25 - £2.50
UK orders over £25 - Free
Please note, heavier items may incur a higher P&P rate.
We are also not responsible for any delays once your parcel has entered the Royal Mail Network. Please contact Royal Mail with your tracking number as your first point of contact but do let us know if you need any help.
For International Orders, buyers are responsible for any customs and import taxes that may apply. We are also not responsible for delays due to customs.
What Are The Imperfections You Spoke About?
Our beautiful prints are hand foiled, this means that each piece is individually passed through a hot press to be foiled. This means that some imperfections can occur though they are rarely noticeable unless scrutinised and if we are honest with you, the perfectionists in us wouldn't let us send anything out that we were not 100% happy with!
Why Do You Charge Per Person in a Print and Not Just Per Picture?
When you are turn a photograph into a black and white digital portrait there are details and features that got lost in the process. We want to make sure that everybody looks their absolute best in a print but factors like skin tone, lighting, exposure etc can mean that not everyone in the picture equally appears at their most fabulousness from the first edit. We work on each person in the picture individually so that everyone has the same level of detail and their amazingness shines through even before we have made them golden. However this takes time so we charge a very small surcharge per person.
Do You Make Pet Foil Prints?
We most definitely do! And we love them too!
Do You Offer a Preview of the Print Before Purchase?
Unfortunately we cannot offer you a preview or mock up before your purchase the print. You are commissioning a piece of personalised artwork so we are not able to offer a mockup without charging you for the time to create it. However we always send a proof of the print for approval before foiling once you have purchased and are happy to work through any concerns you may have.